Refund Policy
Last updated: 2026-10-06
What you're buying
A one-time digital reading of your Korean saju (Four Pillars) chart, written in English for reflection and entertainment. It unlocks at the same private link where you started, right after payment is confirmed.
Who processes your payment
Purchases are sold and processed by Gumroad, our merchant of record. Your receipt comes from Gumroad.
Full refund — if you couldn't read it
If a technical problem on our side kept you from reading the paid sections (for example, the reading never unlocked, or the page didn't load), we refund the full amount.
After the reading is unlocked
Because it's a digital product that's delivered the moment it unlocks, refunds after unlocking are generally not offered. That said, we look at every request individually — if something felt wrong, write to us and tell us what happened.
How to ask
Write within 30 days of purchase: reply to your Gumroad receipt email, or contact us at hello@sumukpalja.com. Include the email you used at checkout. We aim to reply within 3 business days.
What happens after a refund
A full refund removes access to the paid sections of that reading. The free part of your reading stays available.
Gumroad's own rules
Separately from this policy, Gumroad may issue refunds under its own terms and applicable law — for example, to prevent payment disputes, or where local consumer law gives a right to withdraw. Those refunds follow Gumroad's process.
Your rights under consumer law
Nothing in this policy limits rights you have under the consumer law where you live. For example, consumers in the EU and the UK generally have a right to withdraw from an online purchase within 14 days; for digital content that is delivered right away, that right usually ends once delivery starts with your agreement. Where such a right applies to your purchase, it applies in addition to this policy.
Before filing a dispute with your bank
Please contact us first. Most problems are faster to fix directly, and a refund through us reaches you without the delay of a bank dispute.
